ITIL-4-BRM NEW DUMPS BOOK - ITIL-4-BRM GUARANTEED QUESTIONS ANSWERS

ITIL-4-BRM New Dumps Book - ITIL-4-BRM Guaranteed Questions Answers

ITIL-4-BRM New Dumps Book - ITIL-4-BRM Guaranteed Questions Answers

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Tags: ITIL-4-BRM New Dumps Book, ITIL-4-BRM Guaranteed Questions Answers, ITIL-4-BRM Exam Training, ITIL-4-BRM Valid Braindumps Files, ITIL-4-BRM Dumps Free

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q11-Q16):

NEW QUESTION # 11
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

  • A. Level 4
  • B. Level 3
  • C. Level 2
  • D. Level 5

Answer: A

Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.


NEW QUESTION # 12
What is an output of the 'managing business relationship journeys' process?

  • A. Business relationship principles and models
  • B. Updated relationship records
  • C. BRM training and awareness material
  • D. A review of the organization's culture

Answer: B

Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.


NEW QUESTION # 13
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

  • A. Maintaining business relationship models
  • B. Managing business relationship exceptions
  • C. Coordinating interactions between the service provider and service consumer
  • D. Developing business relationship models

Answer: C

Explanation:
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.


NEW QUESTION # 14
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

  • A. 1 and 2
  • B. 1 and 3
  • C. 2 and 4
  • D. 3 and 4

Answer: C

Explanation:
Statement 2 is correct because BRM ensures that suppliers align with the organization's relationship management approach when interacting with consumers.
Statement 4 is correct because understanding supplier dependencies is vital for BRM to manage and influence the overall user experience.


NEW QUESTION # 15
Which of the following describes a value stream?

  • A. A set of steps undertaken to create and deliver products and services
  • B. An operating model which defines the main activities required to respond to demand and facilitate value realization
  • C. A model that defines the key aspects of a relationship journey for a set of business stakeholders
  • D. Asset of organizational resources designed for performing work or accomplishing an objective

Answer: A

Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.


NEW QUESTION # 16
......

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